Aisling Deasy has been appointed Group Chief Executive Officer (CEO) of Abtran, Ireland’s leading home-grown provider of Customer and Business Process Management (BPM) and Outsourcing (BPO) services, which employs 1,400 people in Cork and Sligo.
Michael Fitzgerald, Co-founder and Chairman of Abtran said, “It is excellent that our new Group CEO has been appointed from within our own organisation. Aisling brings immense expertise, insight and experience to this role and this will continue to be of great benefit to our clients, our business and all our people as we continue to grow and develop our business for the future.
Group Chief Executive, Aisling Deasy said, “We have a fantastic team of very dedicated and talented people, led by a highly focused senior management team. We will continue to bring our proven solutions to public and private sector customers who trust us across multiple sectors, while also constantly innovating to drive our continuing and future competitiveness and growth.
“We will also continue to invest in the future of our business – in our people, technology and facilities - as we target new growth and development opportunities in the years ahead.”
In a distinguished career of over 20 years to date, and having joined Abtran in 2013, Ms. Deasy has most recently contributed to Abtran’s success as Chief Performance Officer. She has provided standout leadership and direction for Abtran’s strategic programme delivery, the evolution of new technology platforms and the transformation of the company’s digital services capability, where she also previously served as Chief Information Officer. Prior to joining Abtran, she worked for a number of leading international consulting companies.
Abtran - established in 1997 - is Ireland’s leading home-grown provider of Customer and Business Process Management (BPM) and Outsourcing (BPO) services with unrivalled experience in delivering excellence in customer service across the public and private sectors in Ireland. With operations in Cork and Sligo, the company is focused on digitally engaged services that create better outcomes and customer satisfaction for clients and customers. Abtran won the Outsource Partnership of the Year award at the CCMA Irish Customer Contact & Shared Services Awards 2020.
