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Virgin Media launches ‘Red House’ – ultimate customer experience

Virgin Media ‘Red House’, the ultimate in-home customer experience has arrived.

Available to all new and existing Virgin Media customers, Red House ensures that customers get the absolute best out of their Virgin entertainment services – the fastest speeds, reliability and super WiFi connection. The best entertainment needs the best broadband and Virgin Media is Ireland’s fastest network with average speeds three time higher than our nearest competitor*.

Customers can avail of the Red House experience through an in-home visit from the Red House Ninjas tech experts or they can apply their own ninja skills using Virgin Media’s always-on support.

The Red House Ninjas will visit customers’ homes and fine-tune the set-up of their broadband and TV, connect all devices, upgrade equipment and sort any issues to ensure customers are getting the best entertainment experience possible. Each visit is tailored to the customer’s needs looking at their house, devices, and usage. The hassle free experience of the Red House Ninjas is available seven days a week from 8 am – 8pm.

Michael McCarthy, Vice President of Customer at Virgin Media said, “As Ireland’s leading connected entertainment provider with the fastest broadband speeds, we’re thrilled to launch Red House, the next stage of our continuous investment in customer experience. We know every home is different – from multi-device gaming and streaming movies at the same time to walls that are killing the WiFi signal, there are plenty of issues that can hamper speeds and connectivity. The best entertainment needs superfast broadband and our Red House Ninjas give customers the five star experience making all the changes and tweaks necessary to fix any issues and ensure their WiFi is running better than ever before. The launch of Red House will also see us create 40 new jobs in conjunction with our service partner Actavo”.

Red House is the next step in Virgin Media’s commitment to customer experience. In February Virgin Media announced 120 new jobs at its National Customer Experience Centre at Roxboro in Limerick.   In another positive step, ComReg Consumer Line Statistics Report (Q1 2017) showed Virgin Media has the lowest number of complaints per customer when compared with other fixed operators https://www.comreg.ie/publication/comreg-consumer-line-statistics-q1-2017-1-january-31-march-2017/

The Red House Experience is available to all Virgin Media residential customers.  If you are a new customer where self-install is not available at your address or you are an existing customer who needs a maintenance visit to fix a fault the Red House Experience will be offered at no additional charge  If a customer requests a Red House Experience there will be a nominal charge of €50.