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120 New Jobs for Limerick as Virgin Media boosts Contact Centre

Virgin Media grows operations at National Customer Experience Centre in Limerick.

Network expansion programme boosts local economy and helps support a brighter digital future for Mid-West Businesses

Virgin Media confirmed today 120 new jobs are being created at its National Customer Experience Centre at Roxboro in Limerick bringing staff numbers to 400. In a further major boost to the local economy, Virgin Media is also expanding its superfast fibre broadband network for homes and businesses in the region.

Virgin Media is growing its Irish workforce to meet demand for its superfast broadband, TV, phone and mobile services. The jobs are being created directly and together with partner Sitel with all new positions based in Virgin’s high-tech Customer Experience Centre in Roxboro.

The new positions are being filled immediately and are all full time including customer care specialists handling billing and sales plus a number of specialist back office finance roles. Virgin Media have also confirmed they will expand their network footprint in the mid-west region with a plan to connect 10,000 more homes and businesses to their superfast broadband network when the upgrade is completed.

Minister for Finance, Michael Noonan T.D. said, “This is a very welcome development for Limerick and it underpins the city’s track record as a hub that can deliver strong results for high tech multinational companies like Virgin Media. Today’s announcement follows a succession of quality job announcements for Limerick and further demonstrates the city’s proven track record in attracting companies of this nature. Virgin Media has consistently been one of the biggest employers in Limerick and I commend them for this jobs decision and their continuing investments in the Mid-West.”

Virgin Media CEO Tony Hanway said, “This is great news for Limerick and continues our proud history of investment in the Mid-West region. Virgin Media is an exciting place to work and we’re always looking for talented people who enjoy working with customers. Our customers have been telling us they love dealing with our Limerick based team, so we’re thrilled to be growing our Irish-based service capability to ensure we deliver the best possible Virgin customer experience. “

“Digital services are a huge part of our daily lives and Virgin Media is playing a central role in shaping and supporting the digital transformation of Irish society. Over 834,000 homes and businesses connect to Virgin broadband speeds which are at least three times as fast as those available from other providers. It’s great to be growing our presence in Limerick both with these new jobs and the ongoing expansion of Ireland’s only truly high speed broadband network.”